Client Operations Specialist
Job Summary
In the capacity of Client Operations Specialist, your key responsibility is to provide exceptional client service in coordination with our investment and platform technology teams as we manage and oversee client investment programs. Primary functions include meeting preparation and facilitating paperwork between clients, banks, custodians, and asset management firms as well as working with client tax and legal professionals.
As a fast growing company, we are interested in engaging with industry professionals at any level of experience but do require a minimum of 1-2 years of securities/brokerage industry client service experience.
Key roles and responsibilities are as follows:
- Client service functions including cash raises, cash transfers, bill pay, custodian alerts, managing capital calls, processing required minimum distributions, account openings/closings, manager hires/terminations, and other routine client service requests as needed.
- Assistance with managing client meeting logistics including scheduling meetings, managing report delivery protocols, meeting documentation, coordinating project deliverables, and acting as daily primary POC.
- Assistance with coordination, delivery, and supervision of client portal content (file uploads, video distribution, required disclosures) to ensure all client expectations and compliance requirements are met.
- Act as Client Operations POC for platform client onboarding projects. Provide client guidance on custodial paperwork, workflow software support with a focus on Orion portfolio accounting software, and support for platform portal ticketing workflow.
Qualifications & Skills:
- Minimum 2 years in a CSA role with Schwab, Fidelity, or Pershing custodian platforms.
- Minimum 2 years working within a portfolio accounting system. i.e. Orion or equivalent
- High attention to detail and ability to multi-task are very important.
- Effective professional communication skills with clients and vendors.
- Experience with both building and documentation of organizational processes.
- Ability to learn and become quickly proficient in new technologies and applications.
- Comprehension of OCIO and TAMP business models and common practices preferred.
Benefits
Company benefits include health/dental/vision/life/disability insurance, 401(k) plan, and paid time off.
Please contact us through our contact page or send your resume and cover letter to [email protected] for consideration.